VWR's strong customer focus is largely responsible for our continued growth and success. Through our combination of philosophy, geography, systems, product, people and special services, we give our customers something very rare in today's marketplace - the feeling that you've received more value than you expected. VWR provides a series of systems-related products and services designed to streamline and assist your ordering process. The high level of service you can rely on with VWR means you'll realize true savings through lower cost of acquisition.
We are conscientious in our attempts to make sure our products and services are more than satisfactory to our customers. By applying Total Quality principles, VWR has been able to lower costs, provide better turnaround on orders, achieve the highest fill rate in the industry, and sustain an accuracy level of 99.8%.
ISO 9001:2000 Certification:
Our customer fulfillment center in Bridgeport, NJ is the first VWR location to achieve ISO 9001:2000 certification, a series of international quality management and quality assurance standards. We now have expanded the scope of certification to include: Brisbane, CA, Denver, CO, Seattle, WA, Tualatin, OR, San Dimas, CA, San Diego, CA, Tempe, AZ, Albuquerque, NM, and Irving, TX facilities. This certification is part of the company's commitment to the Total Quality process and to providing added value for customers.
The real value in our continuous and consistent approach toward meeting your requirements means that you can concentrate on your core business: making science happen.
Mission, Vision and Focus
Vision:Mission:We will be the most successful distributor for people engaged in science.
Focus & Philosophy:We deliver excellence in the distribution of scientific supplies.
We will continue to drive exceptional customer focus founded on process excellence.
Customer Service and Process Excellence
At every step of the procurement process, VWR makes it easy and efficient for customers to shop for the products and services they need. Integrated services - whether online, by phone or face-to-face are a key success factor for VWR. VWR believes that the scientists' most precious resource - time should be devoted to discovery. This includes the most advanced customer service center available and a single Technical Hotline (3-888-VWR-LINE) to answer in-depth customer questions.
vwr.com advanced e-business services and contact center technology and a few examples of how VWR links our supply chain expertise with our customers; procurement processes. vwr.com is a secure, easy-to-use site that offers extensive content and enhanced features including:
- Advanced searching capabilities ... to speed product selection.
- Streamlined checkout ... to simplify ordering.
- Access to an order's status ... to enhance lab efficiency.
VWR e-business services offer solutions to help our customers extend and optimize control over the supply chain, streamline the procurement process and implement B2B integrations. And, VWR offers instant access to millions of product cross-references to help give VWR customers more product options.
VWR Contact Centers are equipped with sophisticated Contact Center Technology to help VWR customer service resolve a client's question or request with a single phone call.
By providing a high level of quality, technology, dependability and responsiveness, the discoveries of tomorrow will continue to be in laboratories supplied by VWR International today.
Total Quality Commitment
At VWR, our actions will be guided by an unwavering commitment to achieve Total Quality performance in exceeding the requirements of our external and internal customers.
Total Quality performance means understanding who the customer is, what their requirements are, and meeting those requirements, error-free, on time, every time.
VWR's Dedication to Quality and Excellence in Distribution
The VWR emphasis on Quality is apparent from your first encounter with our well-trained associates. By making sure they clearly understand your requirements, our Sales Representatives can answer the questions you may have about specific product and applications or help you to decide which products will most completely and cost-effectively meet your needs.
To guarantee satisfaction, VWR maintains the largest inventory of laboratory supplies and equipment. This large inventory ensures that your orders are filled and shipped within 24 hours. If a product is not in stock at VWR, virtual warehousing allows our Sales Representatives to order directly from the inventories of key suppliers to ensure quick shipments to our customers. In addition, our Quality-conscious team is committed to delivering your order error-free.
At VWR, we are proud of our long-standing customer relationships. We work hard to maintain the high level of service our customers require. First-time customers are pleased by the service VWR provides; returning customers rely upon it; at VWR, we demand it. This will be achieved through the involvement and commitment of well-trained associates focusing on continual improvement through process excellence.